Cookie and Privacy Policy
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Purpose of collection: to load the Site accurately for you, and to performanalytics on Site usage to optimize our Site
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Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
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Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
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Purpose of collection: to provide products or services to you to fulfil ourcontract, to process your payment information, arrange for shipping, andprovide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with thepreferences you have shared with us, provide you with information oradvertising relating to our products or services
- Source of collection: collected from you
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Disclosure for a business purpose: shared with our processor Shopify (any data shared will also be held by Shopify in accordance with its terms and conditions and privacy policy and we recommend you read these before placing an order)
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Personal Information collected: name, billing address, shipping address,payment information (including credit card numbers), email address, phonenumber and date of birth
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Purpose of collection: to allow us to request, gather and respond to feedback, or receive and deal with complaints; to enable us to follow up on enquiries made by you and/or to provide information you have requested; to notify you of any changes to the Site that may affect you; and to help us administer disputes or collect overdue payment
- Source of collection: collected from you
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Personal Information collected: name, billing address, shipping address,payment information (including credit card numbers), email address, phonenumber, order history, personal preferences
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Purpose of collection: to send you marketing and promotional communications we believe may be of interest, including to inform you of sales or new collections
- Source of collection: collected from you
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Personal Information collected: name, email address, phone number, orderhistory, personal preferences
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
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We may share your Personal Information to comply with applicable laws andregulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
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We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
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We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We may collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
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We may use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We may also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
- GOOGLE - https://www.google.com/settings/ads/anonymous
- Your consent
- The performance of the contract between you and the Site
- Compliance with our legal obligations
- To protect your vital interests
- To perform a task carried out in the public interest
- For our legitimate interests, which do not override your fundamental rights and freedoms
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Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
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Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Name | Function | Duration |
_ab | Used in connection with access to admin. | 2y |
_secure_session_id | Used to track a user's session through the multi- step checkout process and keep their order, payment and shipping details connected. |
24h |
_shopify_country | For shops where pricing currency/country set from GeoIP, that cookie stores the country we've detected. This cookie helps avoid doing GeoIP lookups after the first request. |
session |
_shopify_m | Used for managing customer privacy settings. | 1y |
_shopify_tm | Used for managing customer privacy settings. | 30min |
_shopify_tw | Used for managing customer privacy settings. | 2w |
_storefront_u | Used to facilitate updating customer account information. |
1min |
_tracking_consent | Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. |
1y |
_cmp_a | Used for managing customer privacy settings. | 1d |
c | Used in connection with checkout. | 1y |
cart | Used in connection with shopping cart. | 2w |
cart_currency | Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. |
2w |
cart_sig | A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations. |
2w |
cart_ts | Used in connection with checkout. | 2w |
cart_ver | Used in connection with shopping cart. | 2w |
checkout | Used in connection with checkout. | 4w |
checkout_token | Used in connection with checkout. | 1y |
dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
keep_alive | Used in connection with buyer localization. | 2w |
master_device_id | Used in connection with merchant login. | 2y |
previous_step | Used in connection with checkout. | 1y |
discount_code | Used in connection with checkout. | session |
remember_me | Used in connection with checkout. | 1y |
secure_customer_sig | Used to identify a user after they sign into a shop as a customer so they do not need to log in again. |
1y |
shopify_pay | Used in connection with checkout. | 1y |
shopify_pay_redirect | Used in connection with checkout. | 1 hour, 3w or 1y depending on value |
source_name | Used in combination with mobile apps to provide custom checkout behavior, when viewing a store from within a compatible mobile app. |
session |
storefront_digest | Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. |
2y |
tracked_start_checkout | Used in connection with checkout. | 1y |
checkout_session_lookup | Used in connection with checkout. | 3w |
checkout_prefill | Used in connection with checkout. | 5m |
checkout_queue_token | Used in connection with checkout. | 1y |
checkout_queue_checkout_token | Used in connection with checkout. | 1y |
checkout_session_token | Used in connection with checkout. | 3w |
checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
identity-state | Used in connection with customer authentication | 24h |
identity-state-<<token>> | Used in connection with customer authentication | 24h |
identity_customer_account_number | Used in connection with customer authentication | 12w |
card_update_verification_id | Used in connection with checkout. | 20m |
customer_account_new_login | Used in connection with customer authentication | 20m |
customer_account_preview | Used in connection with customer authentication | 7d |
customer_payment_method | Used in connection with checkout. | 1h |
customer_shop_pay_agreement | Used in connection with checkout. | 20m |
pay_update_intent_id | Used in connection with checkout. | 20m |
localization | Used in connection with checkout. | 2w |
profile_preview_token | Used in connection with checkout. | 5m |
login_with_shop_finalize | Used in connection with customer authentication | 5m |
preview_theme | Used in connection with the theme editor | session |
shopify-editor-unconfirmed-settings | Used in connection with the theme editor | 16h |
Reporting and analytics
Name | Function | Duration |
_landing_page | Track landing pages. | 2w |
_orig_referrer | Track landing pages. | 2w |
_s | Shopify analytics. | 30min |
_shopify_d | Shopify analytics. | session |
_shopify_fs | Shopify analytics. | 30min |
_shopify_s | Shopify analytics. | 30min |
_shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
_shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
_shopify_y | Shopify analytics. | 1y |
_y | Shopify analytics. | 1y |
_shopify_evids | Shopify analytics. | session |
_shopify_ga | Shopify and Google Analytics. | session |
customer_auth_provider | Shopify analytics. | session |
customer_auth_session_created_at | Shopify analytics. | session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do not track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. It is your responsibility to check regularly and determine whether you still agree to comply with the Privacy Policy.
COMPLAINTS
As noted above, if you would like to make a complaint, please contact us by e-mail using the details provided under “Contact” above.
You have the right to make a complaint at any time to the Information Commissioner’s Office (the ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/concerns). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.