FAQ
HELP & FAQs - Aberdevine Lingerie
CAN I ORDER ONLINE?
Yes, Aberdevine Lingerie is an online-only retailer so that you can place your order directly through our website. Shopping online is quick, secure, and easy. If you have any concerns, please get in touch with our customer care team for assistance. Some Aberdevine products may also be available in select high street retailers and our pop-up locations across the UK.
HOW CAN I PAY FOR MY ORDER?
We accept the following payment methods:
- Visa (including Visa Debit)
- Maestro
- MasterCard
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Klarna
DO YOU OFFER GIFT WRAPPING?
Yes, Aberdevine Lingerie offers gift wrapping. At checkout, you can select the gift-wrapping option and add a personal message. Your items will be beautifully packaged in an elegant box featuring the Aberdevine logo and ribbon.
CAN I RETURN AN ITEM?
For details on our returns policy, please click here.
WHAT IF MY PARCEL HASN’T ARRIVED YET?
Once your order has been dispatched, you’ll receive an email with tracking details. You can monitor the progress of your delivery via the courier’s website. If your parcel is more than 4 working days overdue, please contact us, and we’ll assist you further.
WHERE DO YOU DELIVER TO?
We offer delivery throughout the UK, including England, Scotland, Wales, Northern Ireland, the Isle of Wight, and the Highlands and Islands of Scotland. We also deliver to the Channel Islands, the Isle of Man, and Ireland.
We deliver internationally to the following countries. Please note it might take longer to deliver abroad.
Austria, Australia, Belgium, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Luxembourg, Macedonia, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United States.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes, you can have your order delivered to a different address. If you’re shipping to a work address, please include the company name and contact details to ensure successful delivery.
HOW DO I USE A PROMOTIONAL CODE?
At checkout, simply enter your promotional code in the “Discount Code” box, click “Apply,” and your discount will be automatically applied. Please note that only one promotional code can be used per order.
WHAT IF I FORGOT TO USE MY PROMOTIONAL CODE?
Please drop us an email and we will do all we can to assist you.
WHAT SHOULD I DO IF I RECEIVE THE WRONG ITEM?
If you receive an incorrect item, please drop us an email and return it to us, and we will either issue a refund or send the correct item, as appropriate.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process all returns as quickly as possible. However, it may take up to 31 days for your return to be processed and your refund issued. If you haven’t received your refund after 31 days, please contact us with your proof of postage details, and we’ll investigate further.
WHAT IF MY PARCEL HASN’T ARRIVED YET?
Once your order has been dispatched, you’ll receive an email with tracking details. You can monitor the progress of your delivery via the courier’s website. If your parcel is more than 4 working days overdue, please contact us, and we’ll assist you further.